Refund policy

Since biltong is a food product, the rules are usually a bit different than for a t-shirt, but we can still make it sound fair and easy.

The Proper Biltong Promise

We want you to love every bite. If something isn’t right with your order, we aren’t going to hide behind a bunch of fine print. Here is how we handle returns and refunds:

If Your Order is Damaged or Wrong

If your package arrives looking like it went through a blender, or if we accidentally sent you the wrong flavor, please let us know within 7 days of delivery.

• What to do: Shoot an email to steve@properbiltong.com.

• What we need: A quick photo of the issue helps us fix it faster (and helps us yell at the shipping company if they were too rough!).

• The fix: We’ll either send out a fresh replacement immediately or give you a full refund. Your choice.

If You Just Didn’t Like It

Taste is personal! While we can't usually accept returns on food products just because it wasn't your "style," we still want you to be happy.

• If you’re disappointed, reach out anyway. We’ll usually offer a discount on a different flavor or find another way to make it right. We’re in this to make friends, not just sales, and definitely not to rip anyone off!

The "Common Sense" Stuff

• Shipping Costs: If we messed up, we cover the shipping. If a return is requested for another reason, we might ask you to cover the postage.

• Refund Timing: Once we process a refund, it usually takes 3-5 business days to show up on your bank statement.